Florence D. DiGennaro Reed – Performance Management in Service Settings

1.0 Type II Supervision CE Credit

This talk was filmed at the 2019 Leadership and Supervision Conference at The University of Kansas

About the presentation:

Performance management involves the application of behavioral principles to manage the performance of staff. Despite serving as effective change agents for clients, behavior analysts often struggle with motivating and supporting the staff they supervise. This presentation will describe evidence-based performance management procedures and share experimental data and case studies supporting the effectiveness of a behavior analytic approach to staff training and professional development. The presentation will emphasize resource-efficient efforts to produce behavior change of staff.

Learning Objectives

At the conclusion of the presentation, the participants will be able to:

  • Describe why targeting staff performance is important
  • Identify and describe the components of behavioral skills training and an evidence-based approach to performance management of staff
  • Discuss results of studies evaluating the components of behavioral skills training

About the presenter:

Dr. Florence DiGennaro Reed, a board certified behavior analyst, received a doctorate in school psychology from Syracuse University. She also completed a clinical post-doctoral fellowship at the Institute for Child Development and a pre-doctoral internship in clinical psychology at the May Center for Education and Neurorehabilitation and the May Center for Child Development. Presently, Florence is an Associate Professor in and Chairperson of the Department of Applied Behavioral Science at the University of Kansas where she directs the Performance Management Laboratory. Her research examines effective and efficient staff training and performance improvement practices. Florence has published over 75 articles and book chapters and two edited books on a variety of topics including training, performance management, assessment, and intervention. Moreover, she has been an Associate Editor for Journal of Applied Behavior Analysis, Journal of Behavioral Education, and Behavior Analysis in Practice.

 

 

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